ZELOYAUT Wholesale Promotional Business Gifts Sublimation Flax Beach Bags Custom Women's White Tote Jute Bag for Advertising

 About us                                                                                                                                                                                                              

Zeyang, established in 2015, is dedicated to designing and manufacturing high-quality sublimation blanks. With over 3000 square meters of workshop space, along with dedicated HD and QA/QC departments, we ensure stable manufacturing and exceptional product quality. Our specialization lies in sublimation blanks.

After-Sales Service:We prioritize customer satisfaction. Any inquiries will be promptly addressed by our sales team within 24 hours (excluding holidays). Should you encounter any issues such as non-receipt or package damage, please don't hesitate to reach out to us.

For DIY  Instructions:For comprehensive guidance on creating your DIY artwork, we invite you to watch our instructional video. Explore innovative techniques and unleash your creativity with Zeyang.

 FAQ                                                                                                                                                                                               

1. Placing an Order:
Question: How can I proceed with placing an order if I'm new to foreign trade?
Answer: You have two convenient options: Contact us via email for personalized assistance from our professional team, or simply place your order directly online according to your specifications.

2. Order Process Overview:
Question: What steps are involved in the order process?
Answer: The order process is straightforward:
 You submit your design.
 We provide you with a quotation.
 Upon confirmation, you pay the mold cost.
 We create the artwork based on your specifications.
 You approve the artwork.
 You make payment.
 Production begins upon receipt of payment, followed by shipping.

3. Requesting Product Samples:
Question: Is it possible to request product samples?
Answer:Certainly! Simply provide us with your design or artwork. There's minimum quantity requirement, and we'll print the image using our sublimation machines. We'll send pictures for your approval before delivery, and if needed, physical samples can be sent via freight collect.

4. Delivery Process Explanation:
Question: How does the delivery process work?
Answer: Once the shipment is dispatched, we'll provide you with a tracking number for easy online tracking.

5. Urgent Order Fulfillment:
Question: What is your production lead time for urgent orders?
Answer:Most rush orders can be completed within 4-10 days. We'll assess our schedule and provide you with the quickest production timeframe possible based on your specific item.

6. Dealing with Incorrect Products:
Question: What should I do if I receive the wrong product?
Answer: If the error is on your end, such as incorrect information or confirming the wrong artwork, you'll bear any re-making costs. However, if the mistake is ours, we'll either refund you or send a replacement product.

We prioritize customer satisfaction and strive for high customer retention rates by maintaining strong relationships with our clients.